Queue Technology – Terms of Service and Privacy Notice

Effective date: 28 June 2026

This page contains two documents:

• Part A contains the Terms of Service governing your use of Queue Technology.

• Part B is our Privacy Notice explaining how we collect and use personal information.

Agreeing to the Terms of Service does not mean that you consent to every use of personal information described in the Privacy Notice.

About us

The Services are provided by Dilato Technology Ltd, trading as Queue Technology and Queue Card.

Dilato Technology Ltd is registered in England and Wales under company number 10960237.

Registered office: Unit 5 The Cloisters, Church Field Road, Sudbury, Suffolk, England, CO10 2YR.

Email: [email protected]

Part A – Terms of Service

1. When these Terms apply

1.1 These Terms apply when you:

• create a Queue Technology account;

• create, publish or manage a digital business card;

• use a free or paid Queue Card plan;

• order or use an NFC product; or

• otherwise use our websites, applications and associated services.

These products and services are referred to together as the “Services”.

1.2 By creating an account, placing an order or using the Services, you agree to these Terms.

1.3 If you use the Services on behalf of a business or other organisation, you confirm that you have authority to agree to these Terms on its behalf. If you do not have that authority, you are responsible for your own use of the Services.

1.4 You must be at least 18 years old and legally capable of entering into a contract to create an account or purchase a plan.

1.5 If you are a consumer, nothing in these Terms affects any legal rights that cannot lawfully be excluded or restricted.

2. The Services

2.1 Depending on your plan, the Services may allow you to:

• create, customise, publish and update digital business cards;

• share a card using a web link, QR code or compatible NFC product;

• add a shortcut to a compatible device;

• manage cards for a team;

• view card traffic and referral information;

• add campaign and UTM parameters; and

• connect a card to third-party websites, analytics tools and other services.

2.2 We will provide the Services with reasonable care and skill.

2.3 We do not guarantee that:

• every device will support NFC or QR functionality;

• every third-party link or integration will remain available;

• traffic will always be recorded or attributed accurately by third-party analytics services; or

• the Services will always be uninterrupted or error-free.

2.4 We may carry out maintenance and make reasonable changes to the Services. We will not materially reduce the core functionality of a paid plan without reasonable notice, unless an urgent change is needed for security, legal or technical reasons.

3. Accounts and security

3.1 You must provide accurate and current account information.

3.2 You are responsible for keeping your login credentials confidential and for taking reasonable steps to prevent unauthorised access to your account.

3.3 You must notify us promptly at [email protected] if you know or suspect that someone has accessed your account without permission.

3.4 You are responsible for activity carried out through your account unless that activity results from our failure to use reasonable care.

3.5 We may require you to verify your identity or account ownership before making security-sensitive changes or responding to certain requests.

4. Organisation and team accounts

4.1 An organisation may appoint one or more account administrators.

4.2 An administrator may be able to:

• create, edit, assign, suspend or remove digital cards;

• add or remove team members;

• manage subscriptions and billing;

• view account-level traffic and usage information; and

• control information published on organisation-managed cards.

4.3 The organisation is responsible for ensuring that it has the necessary authority and lawful basis to provide, manage and publish information about its employees, contractors and other cardholders.

4.4 If your card is controlled by an organisation, you should contact its administrator about changes to the card or the organisation’s use of your information.

5. Free digital business cards

5.1 An eligible new digital business card may be used without a subscription charge for 12 months from the date on which it is first created or activated. This is the “Free Period”.

5.2 Unless we clearly state otherwise during sign-up:

• no payment method is required to use the Free Period;

• the free card will not automatically convert into a paid subscription; and

• you will not be charged at the end of the Free Period unless you actively select and purchase a Paid Plan.

5.3 Free cards may have reasonable feature, usage or Queue branding limitations. Material limitations will be described during sign-up or within the account.

5.4 We may send reminders before the Free Period ends.

5.5 To keep a digital card active after the Free Period, you must select a Paid Plan.

5.6 If you do not upgrade by the end of the Free Period, we may:

• make the digital card unavailable to visitors;

• restrict your access to card-management features; or

• suspend the card until it is upgraded.

5.7 We will give reasonable notice before permanently deleting the content of an expired free card.

5.8 A Free Period:

• has no cash value;

• cannot be transferred between accounts;

• is not guaranteed to be available more than once to the same person, organisation or card; and

• may be withdrawn where it has been obtained through fraud, misuse or multiple accounts created to avoid payment.

6. Paid Plans

6.1 The price, billing interval, taxes and included features of a Paid Plan will be displayed before you purchase it.

6.2 Your order is accepted when we send you an order confirmation or activate the Paid Plan, whichever happens first.

6.3 We will provide confirmation of the purchase in a form that you can retain, such as by email or through your account.

6.4 Paid Plan fees must be paid using one of the payment methods offered during checkout.

6.5 Where VAT or another applicable tax is included in or added to the advertised price, this will be shown before you complete the purchase.

7. Automatic renewal

7.1 Paid Plans renew automatically at the end of each billing period unless you cancel before the renewal date.

7.2 The applicable renewal interval, such as monthly or annually, will be displayed during checkout and in your order confirmation or account.

7.3 By purchasing a Paid Plan, you authorise us and our payment provider to charge the payment method associated with your account for:

• the initial subscription payment; and

• each renewal payment until the subscription is cancelled.

7.4 We will send renewal reminders as required by law. We will also send reasonable reminders designed to help you understand when:

• a promotional or discounted period is ending;

• a renewal payment is approaching; or

• an annual or other longer-term plan is due to renew.

7.5 You are responsible for keeping your contact and billing information current.

7.6 A reminder may not reach you if:

• your email address is incorrect or out of date;

• the message is blocked or filtered outside our control; or

• your email provider is unavailable.

Unless the law provides otherwise, this will not by itself prevent an otherwise valid renewal.

8. Cancelling a Paid Plan

8.1 You may cancel a Paid Plan at any time:

• through the cancellation facility provided in your account; or

• by emailing [email protected].

8.2 Unless a statutory cancellation or cooling-off right applies, cancellation will take effect at the end of your current paid billing period.

8.3 You may continue using the paid features until the end of that billing period.

8.4 Once cancellation takes effect:

• you will not be charged for a later renewal;

• paid features may become unavailable;

• your public digital card may be suspended; and

• you should export any information you wish to retain.

8.5 Cancelling a subscription does not automatically entitle you to a refund for a billing period that has already started, except where required by law or expressly agreed by us.

9. Failed payments

9.1 If a payment fails, we may:

• retry the payment;

• ask you to update your payment method;

• temporarily restrict paid features; or

• suspend the relevant card or account after reasonable notice.

9.2 You remain responsible for valid fees incurred before cancellation or suspension.

9.3 We will not charge an additional failed-payment fee unless it has been clearly disclosed and is lawful.

10. Price changes

10.1 We may change the price of a Paid Plan.

10.2 We will give you reasonable advance notice before a new price applies to a renewal.

10.3 If you do not accept the new price, you may cancel before the renewal date.

10.4 A new price will not be applied retrospectively to a billing period that has already been paid for.

11. Consumer cancellation rights

11.1 You are a “Consumer” if you are an individual acting wholly or mainly outside your trade, business, craft or profession.

11.2 Consumers purchasing online may have a legal right to cancel a contract within 14 days without giving a reason.

11.3 Information about any cancellation right applicable to your purchase will be provided during checkout or in your order confirmation.

11.4 If you ask us to begin supplying a service during a statutory cancellation period and then cancel, we may charge a proportionate amount for the service supplied before cancellation where the law permits.

11.5 Where digital content is supplied immediately, we will request any consent or acknowledgement required by law before a statutory cancellation right is lost.

11.6 Personalised physical products may be exempt from change-of-mind cancellation rights. This does not affect your rights if a product is faulty, damaged, misdescribed or otherwise does not meet applicable legal standards.

11.7 Nothing in these Terms excludes any Consumer right to repair, replacement, repeat performance, price reduction, refund or another remedy where that right applies.

12. NFC and other physical products

12.1 The description, price, customisation options, delivery charges and estimated delivery time for a physical product will be displayed before you place an order.

12.2 You are responsible for checking names, spellings, images, logos, artwork and other customisation before approving an order.

12.3 We are not responsible for an error contained in customisation that you supplied and approved, unless we failed to reproduce the approved information correctly.

12.4 NFC performance depends on:

• the receiving device;

• the device’s settings and condition;

• browser and operating-system support; and

• third-party NFC technology that we do not control.

12.5 A physical Queue Card will normally direct a compatible device to the associated digital card. Cancelling, suspending or losing access to the digital service may therefore limit the usefulness of the physical card.

12.6 If you are a Consumer, risk in a physical product passes to you when you, or someone identified by you, takes physical possession of it.

12.7 If you are a business customer, risk passes when the product is delivered to the delivery address provided with the order.

12.8 You should contact us promptly if a product is missing, damaged or faulty so that we can investigate and provide any remedy to which you are entitled.

13. Your content

13.1 “User Content” means text, images, logos, contact details, links and other material that you or your administrator upload to the Services.

13.2 You retain ownership of your User Content.

13.3 You grant us a worldwide, non-exclusive, royalty-free licence to:

• host and store User Content;

• copy and back it up;

• resize, format or otherwise technically adapt it;

• transmit and display it; and

• use it as reasonably necessary to operate, maintain and secure the Services and fulfil your instructions.

13.4 This licence exists only for the purposes described above. It ends when the relevant User Content is deleted from our active systems, subject to limited backup retention and legal obligations.

13.5 You confirm that:

• you own the User Content or have permission to use it;

• publishing it through the Services will not infringe another person’s rights; and

• you have obtained any consent or authority needed to publish information about another person.

13.6 Digital cards are designed to be shared. Information published on a digital card may be seen, saved, copied or shared by anyone who can access the card.

14. Acceptable use

14.1 You must not use the Services to:

• break the law;

• infringe intellectual-property, privacy or other legal rights;

• impersonate another person or organisation;

• publish fraudulent, defamatory, threatening, hateful, sexually exploitative or otherwise unlawful material;

• send spam, malware or unlawful direct marketing;

• publish deceptive, malicious or unsafe links;

• access another person’s account without permission;

• probe, bypass, disable or interfere with security measures;

• disrupt the Services or impose an unreasonable load on our infrastructure;

• scrape or extract data at an unreasonable scale;

• reverse engineer the Services except where the law expressly permits it; or

• use a card in a way likely to cause material harm to Queue, another user or the public.

14.2 We may remove or restrict User Content where we reasonably believe this is necessary to:

• comply with the law;

• respond to a valid legal complaint;

• address a security risk;

• prevent harm; or

• enforce these Terms.

15. Our intellectual property

15.1 We and our licensors own the software, designs, databases, trademarks and other intellectual property forming part of the Services, excluding User Content.

15.2 We grant you a limited, non-exclusive, non-transferable and revocable right to use the Services for their intended purpose during your Free Period or Paid Plan.

15.3 You must not use our trademarks, branding or other intellectual property except as permitted by us or by law.

15.4 If you provide feedback or suggestions, we may use them without restriction or payment. We will not publicly identify you as the source without permission.

16. Third-party services and links

16.1 A digital card may link to or integrate with third-party websites and services that we do not control.

16.2 Your use of a third-party service is governed by that provider’s own terms and privacy notice.

16.3 We are not responsible for:

• the availability of third-party services;

• third-party content;

• changes made by a third-party provider;

• the independent acts or omissions of a third party; or

• how a third-party analytics service records or attributes traffic.

16.4 Campaign parameters and analytics integrations do not guarantee that traffic will be measured or attributed in a particular way.

17. Suspension and termination

17.1 You may close your account using any available account control or by contacting us.

17.2 We may suspend or terminate access immediately where reasonably necessary to:

• respond to a security incident;

• prevent fraud or serious misuse;

• comply with the law or a binding legal request;

• protect another person from serious harm; or

• prevent material damage to the Services.

17.3 For other material breaches, we will normally give you notice and a reasonable opportunity to correct the breach before terminating the account.

17.4 Before closing your account, you should export any information you wish to retain.

17.5 When a plan or account ends:

• public digital cards may become unavailable;

• paid features will stop;

• NFC products linked to the digital card may no longer direct visitors to an active card; and

• account information will be deleted or anonymised in accordance with Part B.

17.6 We may retain limited information where reasonably necessary for backups, transaction records, dispute handling, fraud prevention or legal compliance.

18. Liability

18.1 Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of statutory Consumer rights; or

• any liability that cannot lawfully be excluded or limited.

Consumers

18.2 If you are a Consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

18.3 Loss or damage is foreseeable if it was an obvious consequence of our breach or both parties knew it might happen when the contract was formed.

18.4 We are not responsible to Consumers for business losses or for loss or damage that was not foreseeable.

Business customers

18.5 If you use the Services for business purposes, we will not be liable for:

• loss of profit or revenue;

• loss of business;

• loss of anticipated savings;

• loss of goodwill;

• loss of opportunity;

• loss or corruption of data; or

• indirect or consequential loss.

18.6 Subject to clause 18.1, our total aggregate liability arising from the Services during any 12-month period will not exceed the greater of:

• £100; and

• the fees paid or payable by you for the Services during that 12-month period.

18.7 You are responsible for maintaining appropriate copies of important User Content and verifying information before relying on it.

19. Events outside our control

19.1 We are not responsible for a delay or failure caused by an event outside our reasonable control.

19.2 If such an event occurs, we will take reasonable steps to minimise its effect and resume performance when reasonably possible.

20. Changes to the Services or these Terms

20.1 We may change the Services or these Terms to reflect changes in:

• applicable law or regulatory guidance;

• security requirements;

• technology;

• payment arrangements;

• third-party services; or

• the operation and features of the Services.

20.2 We will publish the updated Terms and their effective date.

20.3 If a change is material and is likely to disadvantage an existing paid user, we will give reasonable advance notice by email or through the Services.

20.4 If you do not agree to a material change, you may cancel your Paid Plan before the change takes effect.

20.5 Changes will not remove rights that have already accrued or apply retrospectively unless required by law.

21. General terms

21.1 We may transfer our rights and obligations under these Terms to another organisation if doing so does not reduce your rights. We will notify you if this happens.

21.2 You may transfer your rights or obligations only with our written consent, except where applicable law allows otherwise.

21.3 If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

21.4 A delay in enforcing a right does not waive that right.

21.5 These Terms, together with information incorporated during checkout, form the agreement between you and us concerning the Services.

21.6 These Terms do not give another person a right to enforce them unless expressly stated.

22. Complaints, governing law and courts

22.1 Please contact us first at [email protected] so that we can try to resolve a complaint.

22.2 These Terms are governed by English law.

22.3 If you are a Consumer, you may bring proceedings in the courts of the part of the United Kingdom where you live. You also retain any mandatory protections provided by the law of your home country.

22.4 If you are a business customer, the courts of England and Wales have exclusive jurisdiction.

Part B – Privacy Notice

1. Who is responsible for your information?

Dilato Technology Ltd is the controller of the personal information described in this Privacy Notice, except where we process information solely on the documented instructions of a business customer.

Our details are:

Dilato Technology Ltd
Trading as Queue Technology and Queue Card
Company number: 10960237
Registered office: Unit 5 The Cloisters, Church Field Road, Sudbury, Suffolk, England, CO10 2YR
Email: [email protected]

This Privacy Notice covers our websites, account platform, digital cards, physical-product orders, support and associated communications.

For an organisation-managed card, the organisation may also be a controller of the cardholder’s information. Its own privacy notice should explain how it uses that information.

2. Information we collect

We may collect the following categories of personal information.

Account and identity information

This may include:

• your name;

• email address;

• organisation;

• job title or role;

• account identifiers;

• login and authentication information; and

• marketing preferences.

We do not need to store your password in readable form.

Digital card content

This may include:

• contact details;

• job title;

• business or organisation name;

• biography;

• profile image;

• logos;

• social-media links;

• website links;

• documents or media you choose to add; and

• other information you choose to publish on a card.

Order and payment information

This may include:

• your selected plan;

• subscription and billing status;

• transaction references;

• billing contact details;

• delivery address;

• product customisation;

• order history; and

• limited payment information received from our payment provider.

We do not normally receive or store your complete payment-card details.

Usage and device information

This may include:

• IP address;

• browser and device type;

• operating system;

• dates and times of access;

• pages and card links viewed;

• referral and campaign information;

• approximate location derived from an IP address;

• diagnostic logs;

• security events; and

• interactions with features.

Communications

This may include:

• support requests;

• complaints;

• feedback;

• responses to surveys;

• marketing preferences; and

• records of messages between you and us.

Organisation and team information

This may include:

• team membership;

• card assignments;

• account permissions;

• administrator actions; and

• account-level or aggregated usage information.

3. Public card information

3.1 Digital business cards are intended to be shared.

3.2 Information published on a card may be accessible to anyone who:

• has the card’s link;

• scans its QR code;

• taps a linked NFC product; or

• receives the information from someone else.

3.3 Public card information may be copied, saved, indexed or shared by other people or services outside our control.

3.4 You should not publish information that you do not want to be publicly available.

3.5 Please do not upload special-category information, criminal-offence information or information about children unless it is genuinely necessary, lawful and agreed with us.

4. Where information comes from

We may receive personal information:

• directly from you;

• from an organisation administrator who creates or manages your card;

• automatically from your device and our service logs;

• from payment, delivery, authentication and support providers;

• from integrations that you choose to connect; and

• from people who contact us about an account, card or order.

If you give us information about another person, you must have authority to do so and, where appropriate, make this Privacy Notice available to them.

5. Why we use personal information

Providing accounts, cards, subscriptions and orders

We use information to:

• create and manage accounts;

• create, display and update digital cards;

• supply free and paid plans;

• process orders;

• provide physical products;

• manage renewals and cancellations; and

• provide requested support.

Our lawful basis is performance of a contract or taking steps requested before entering into a contract.

Publishing card information

We use the information selected for a card to publish and share that card.

Our lawful basis is performance of our contract with the account holder or customer.

Payments, renewals and deliveries

We use information to:

• collect subscription payments;

• process automatic renewals;

• send renewal and service reminders;

• arrange manufacturing and delivery;

• keep transaction records; and

• recover valid unpaid amounts.

Our lawful bases are performance of a contract, compliance with legal obligations and our legitimate interests in administering the Services and recovering sums due.

Security and misuse prevention

We use information to:

• authenticate users;

• protect accounts;

• identify suspicious activity;

• prevent fraud and misuse;

• diagnose faults; and

• maintain reliable Services.

Our lawful bases are our legitimate interests in operating safe and reliable Services and compliance with legal obligations where applicable.

Analytics and improvement

We may use information to:

• understand how the Services are used;

• measure performance;

• fix problems;

• develop features; and

• improve usability.

Our lawful basis may be our legitimate interests where the processing is necessary and proportionate. We rely on consent where cookies or similar technologies require it.

Support, complaints and legal claims

We use information to:

• respond to enquiries;

• provide customer support;

• handle complaints;

• respond to data-protection requests;

• investigate disputes; and

• establish, exercise or defend legal claims.

Our lawful bases are performance of a contract, legal obligation and our legitimate interests in customer service and protecting legal rights.

Marketing

We may use your contact details to send information about Queue products, features and offers.

We rely on consent where required. In other circumstances, we may rely on legitimate interests where electronic-marketing law permits.

You can opt out of marketing at any time.

Legal and regulatory compliance

We may use information to comply with:

• tax and accounting requirements;

• court orders;

• regulatory obligations;

• lawful requests from authorities; and

• other applicable legal duties.

Our lawful basis is compliance with a legal obligation or our legitimate interests in protecting legal rights where appropriate.

6. Legitimate interests

Where we rely on legitimate interests, those interests may include:

• providing reliable and secure Services;

• preventing fraud and misuse;

• improving the Services;

• understanding business performance;

• communicating with existing customers where permitted;

• providing customer support;

• recovering valid debts; and

• establishing or defending legal claims.

We consider whether the processing is necessary and whether your interests, rights or freedoms override our interests.

7. Cookies and similar technologies

7.1 We use technologies necessary for:

• login and authentication;

• account security;

• remembering preferences;

• checkout; and

• the core operation of the Services.

7.2 We may also use optional analytics or integration technologies.

7.3 Where consent is required, optional technologies will not be used until you choose to allow them.

7.4 You can change your choice through the cookie controls made available on the relevant website.

7.5 Our cookie notice or consent panel will identify the technologies, providers, purposes and durations currently in use.

7.6 If a card owner adds a third-party link or configures an analytics integration, that third party or card owner may independently process information when a visitor interacts with it.

8. Who we share information with

We may share personal information with:

• hosting, database and content-delivery providers;

• security and authentication providers;

• technical-support providers;

• payment processors;

• accountants and professional advisers;

• email and customer-support providers;

• analytics and communications providers;

• manufacturers and fulfilment providers;

• postal and delivery providers;

• your organisation and its authorised administrators;

• a buyer, investor or adviser involved in a genuine corporate transaction; and

• courts, regulators, law-enforcement authorities or other parties where disclosure is required by law or reasonably necessary to protect legal rights, safety or the Services.

We require processors to handle personal information under contract and only for authorised purposes.

We do not sell personal information.

Public card information is disclosed to people who access the card and may be copied or shared outside our control.

9. International transfers

Some of our suppliers may process personal information outside the United Kingdom.

Where information is transferred to a country not covered by UK adequacy regulations, we use an approved safeguard where required. This may include:

• the UK International Data Transfer Agreement;

• the UK Addendum to the European Commission’s standard contractual clauses; or

• another transfer mechanism permitted by UK data-protection law.

You may contact us for more information about the safeguard relevant to your personal information.

10. How long we keep information

10.1 We retain personal information only for as long as reasonably needed for the purpose for which it was collected.

10.2 When determining a retention period, we consider:

• whether an account or subscription remains active;

• the possibility of account reactivation;

• the amount and sensitivity of the information;

• the risk of harm from unauthorised use;

• security and fraud-prevention requirements;

• tax and accounting obligations;

• possible disputes; and

• other applicable legal requirements.

10.3 When an account closes or a free card is not upgraded, we will delete or anonymise active account and card information after reasonable notice, normally within 90 days, unless a longer period is reasonably required.

10.4 Residual copies may remain in protected backups until they are overwritten through the ordinary backup cycle.

10.5 Transaction and accounting records may be retained for up to six years after the relevant financial year, or longer where required by law or an ongoing dispute.

10.6 We may retain a minimal record of a marketing opt-out so that we can continue to respect it.

11. Security

We use technical and organisational measures appropriate to the risks involved. These may include:

• encrypted transmission;

• access controls;

• authentication safeguards;

• system and security logging;

• backups;

• restricted staff access; and

• supplier security requirements.

No online service can be guaranteed to be completely secure.

You should:

• use a strong and unique password;

• protect access to your email account and devices;

• notify us promptly about suspected unauthorised access; and

• avoid publishing information that you do not want to be public.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

• be informed about how your personal information is used;

• obtain access to your personal information;

• correct inaccurate or incomplete information;

• request deletion of information;

• request restriction of processing;

• object to processing based on legitimate interests;

• object at any time to direct marketing;

• receive certain information in a structured, commonly used and machine-readable format;

• ask for that information to be transferred to another organisation where technically feasible;

• withdraw consent at any time; and

• not be subject to certain decisions based solely on automated processing that produce legal or similarly significant effects.

These rights are not absolute, and legal exemptions may apply.

Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

To exercise a right, email [email protected].

We may ask for information reasonably necessary to verify your identity.

We will normally respond within one month. There is no fee in ordinary cases, although the law permits a reasonable fee or refusal in certain manifestly unfounded or excessive cases.

If an organisation controls your card, we may direct your request to that organisation or assist it in responding.

13. Complaints to the ICO

You have the right to complain to the Information Commissioner’s Office.

Website: https://ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to address your concern before you contact the ICO.

14. Marketing communications

14.1 Account, security, billing, renewal and material service-change messages are service communications and are not marketing.

14.2 You can stop marketing emails at any time by:

• using the unsubscribe link in the message; or

• emailing [email protected].

14.3 Opting out of marketing will not prevent us from sending necessary service communications.

15. Automated decision-making

We do not currently use personal information to make decisions based solely on automated processing that have legal or similarly significant effects on users.

If this changes, we will update this Privacy Notice and provide any information and safeguards required by law.

16. Children

The Services are intended for adults and professional use and are not directed to children under 18.

We do not knowingly create accounts for children.

Please contact us if you believe that a child has provided personal information without appropriate authority.

17. Personal-data breaches

We assess suspected personal-data breaches and take appropriate containment and remediation steps.

Where required by law, we will notify the Information Commissioner’s Office without undue delay and, where feasible, within 72 hours after becoming aware of the breach.

Where a breach is likely to result in a high risk to affected individuals’ rights and freedoms, we will notify those individuals without undue delay unless an applicable exception applies.

18. Changes to this Privacy Notice

We may update this Privacy Notice when our processing activities or the law change.

We will publish the updated notice with a new effective date.

Where a change is material, we will provide prominent or direct notice where appropriate.

You may request an earlier version by contacting us.

19. Contact us

Dilato Technology Ltd
Trading as Queue Technology and Queue Card
Company number: 10960237
Registered office: Unit 5 The Cloisters, Church Field Road, Sudbury, Suffolk, England, CO10 2YR
Email: [email protected]