Terms & Conditions

Queue Technology – Terms & Conditions & Privacy Policy

Effective Date: 07/10/23

1. Introduction

Welcome to Queue Technology (“we,” “our,” “us”). We provide digital business card services through our website and associated services (the “Services”). By creating an account, starting a free trial, or otherwise using our Services, you agree to these Terms & Conditions and acknowledge our Privacy Policy, which together form a binding agreement between you and Queue Technology.

If you do not agree, please do not use the Services.

2. Definitions

  • “User” / “you” – any person or organisation registering for or using our Services.

  • “Personal Data” – information relating to an identified or identifiable individual, such as name, email, phone, job title, profile image.

  • “Card” / “Queue Card” – the digital business card you create and manage via our Services.

  • “Trial Period” – the free trial period (currently 10 days) offered to new users.

  • “Content” – information, images, links, or other materials uploaded by you to your Card.

3. Eligibility

  • You must be at least 18 years old to use the Services.

  • You are responsible for ensuring the accuracy of the information you provide.

4. Services Provided

We provide a digital business card platform enabling you to:

  • Create, customise, and update a digital business card.

  • Share your card via NFC, QR code, or link.

  • Manage your card details and associated links in real time.

  • Assign campaign UTM codes for tracking in your own third-party analytics tools (e.g. Google Analytics).

We use reasonable efforts to keep the Services available, but we cannot guarantee uninterrupted or error-free operation.

5. Free Trial and Subscriptions

  • New users may access the Services under a free trial of 10 days.

  • Trial accounts may have feature or branding limitations, which are described at sign-up.

  • At the end of the trial, you may upgrade to a paid subscription. If you do not, your card may be suspended or deleted after a reasonable period.

  • Subscription fees are billed as shown at sign-up. Fees are non-refundable except where required by law.

6. User Responsibilities

You agree not to:

  • Upload unlawful, offensive, or infringing content.

  • Use the Services for spam or unsolicited communications.

  • Attempt to disrupt or compromise the platform.

You retain all ownership of your Content. By uploading Content, you grant us a non-exclusive licence to host and display it solely for providing the Services.

7. Data Protection & Privacy

We are committed to protecting your privacy. This section sets out how we handle Personal Data in compliance with UK GDPR.

Data We Collect

  • Account details: name, email, login credentials.

  • Card content: contact information, job title, links, images you upload.

  • Usage information: device type, IP address, log data when using the site.

  • Communications: when you contact us for support.

Purpose & Legal Basis

We process data to:

  • Provide and administer the Services (contract).

  • Allow you to share your digital card (contract).

  • Improve and secure the Services (legitimate interest).

  • Send account or service-related communications (contract).

  • Send marketing communications where you have opted in (consent).

Third-Party Processors

We may use trusted third-party providers (e.g. hosting, email, payment processors). All are bound by Data Processing Agreements and GDPR-compliant. We do not share your Personal Data with Google Analytics; UTM codes are generated by you and tracked in your own GA account.

International Transfers

We primarily host data in the UK. If data is transferred outside the UK/EU, we ensure appropriate safeguards (adequacy decision or Standard Contractual Clauses).

Security Measures

  • TLS/HTTPS encryption in transit.

  • Secure server storage with restricted access.

  • Regular backups.

  • Access limited to authorised staff.

Data Retention

  • Account data is retained while you maintain an active account.

  • If you close your account, we delete or anonymise Personal Data within [e.g. 90 days], unless required for legal or regulatory purposes.

Your Rights

You have the right to:

  • Access, correct, or delete your Personal Data.

  • Object to processing or request restriction.

  • Data portability (receive a copy in structured format).

  • Withdraw consent for marketing at any time.

  • Complain to the ICO (UK regulator).

Requests may be sent to [email protected]

Children

The Services are not directed at under-18s, and we do not knowingly collect their data.

8. Data Breach Procedures

In the event of a personal data breach, we will notify affected users and, where required, the UK ICO within 72 hours.

9. Intellectual Property

All intellectual property in the Services (software, branding, platform) remains ours. You own your Content.

10. Termination

We may suspend or terminate accounts that breach these Terms.
You may terminate your account at any time. Upon termination, your data will be deleted in accordance with our retention policy.

11. Liability

  • The Services are provided “as is.”

  • To the extent permitted by law, we exclude liability for indirect or consequential losses.

  • Our total liability for any claim arising under these Terms is limited to the fees paid by you in the 12 months prior to the claim.

12. Governing Law

These Terms are governed by the laws of England & Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

13. Changes to Terms

We may update these Terms & Privacy Policy from time to time. Changes will be notified on our website. Continued use of the Services constitutes acceptance of the new Terms.

14. Contact Us

If you have any questions about these Terms or our Privacy Policy, please contact:

Dilato Technology LTD
Email: [email protected]
Registered Address: Unit 5, The Cloisters, Sudbury, Suffolk, C0109DE

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